Shipping & Delivery

Last Updated: July 23, 2026

At Flpkrcssβ„’, we know that receiving new stationery and craft supplies is part of the creative experience. From journals and bookbinding tools to wax-seal kits and paper-craft accessories, each order is prepared with care before beginning its journey to you.

This policy explains our processing times, estimated delivery periods, tracking procedures, and international shipping terms.

How We Fulfill Orders πŸ“¦

Flpkrcssβ„’ works with selected production partners and regional fulfillment facilities to serve customers in different locations.

Depending on product availability and the delivery destination, items in the same order may be shipped from different facilities or arrive in separate packages.

This fulfillment approach helps us:

  • Offer a wider selection of creative products

  • Maintain practical and competitive pricing

  • Reduce unnecessary inventory transfers

  • Deliver from a suitable facility whenever possible

  • Use packaging appropriate for delicate paper and craft items

1. Processing Time

Orders normally require 2–5 business days for:

  • Payment verification

  • Product preparation

  • Quality and quantity checks

  • Protective packaging

  • Carrier collection and shipment registration

During holidays, major promotions, new product launches, or periods of unusually high demand, processing may take up to 6 business days.

Business days do not include weekends or public holidays.

2. Shipping Charges

A standard shipping fee of $6.99 USD may apply to an order unless:

  • Free shipping is displayed at checkout

  • A promotional shipping offer is active

  • A different fee is shown based on destination or order value

The final shipping cost will always be displayed before payment is completed.

3. Estimated Delivery Times

Delivery time begins after the order has been processed and handed to the carrier.

Destination Estimated Transit Time
United States 8–14 business days
Canada, United Kingdom and Australia 10–16 business days
Other international destinations 14–21 business days

These timeframes are estimates rather than guaranteed delivery dates.

Actual delivery may be affected by:

  • Carrier capacity

  • Severe weather

  • Local holidays

  • Customs inspections

  • Remote delivery locations

  • Incorrect or incomplete addresses

  • Events outside our reasonable control

4. Tracking Your Creative Parcel ✨

Once tracking information becomes available, it will normally be sent to the email address used at checkout.

Please note:

  • Tracking may take 1–3 business days to display the first update

  • The first scan may not occur until the parcel reaches a carrier facility

  • Temporary gaps between scans do not necessarily mean the package is lost

  • International tracking may update less frequently during customs transit

Please check your spam or promotions folder if you do not see the shipping email.

5. Separate Shipments

An order containing several products may be divided into multiple parcels when items are stored at different fulfillment facilities.

In this situation:

  • Parcels may arrive on different dates

  • Each available parcel may have its own tracking number

  • Additional shipping charges will not be added after checkout solely because an order is divided

Please review all available tracking information before reporting a missing item.

6. International Orders and Customs

International orders may be shipped under terms where import duties, taxes, customs charges, or local handling fees are not included in the checkout total unless specifically stated.

The customer is responsible for any charges imposed by the destination country.

Customs authorities determine:

  • Whether duties or taxes apply

  • The amount of any applicable charge

  • How long inspection and clearance may take

Flpkrcssβ„’ cannot control customs decisions or reimburse fees charged directly by local authorities.

Customers are responsible for checking local import requirements before placing an order.

7. Address Changes and Cancellations

Please review your delivery information carefully before completing checkout.

Requests to change an address or cancel an order should be sent within 12 hours of purchase to:

service@fpkrcss.com

Please include your order number and the requested change.

We will make a reasonable effort to assist, but changes or cancellations cannot be guaranteed after an order has entered preparation, fulfillment, or shipment.

Once a parcel has shipped, the delivery address generally cannot be changed by us.

8. Incorrect or Incomplete Addresses

Customers are responsible for providing a complete and accurate delivery address.

Please verify:

  • Recipient name

  • Street and building number

  • Apartment, suite, or unit number

  • City and region

  • Postal or ZIP code

  • Telephone number, where required by the carrier

If an order is returned or cannot be delivered because the address was incomplete or incorrect, additional shipping charges may apply before the parcel can be resent.

9. Damaged Parcels

Please inspect your order shortly after delivery.

If a product arrives damaged, contact us within 72 hours and provide:

  • Your order number

  • A description of the issue

  • Photos of the damaged product

  • Photos of the outer and inner packaging

  • A photo of the shipping label

After reviewing the information, we may offer an appropriate solution such as a replacement, replacement component, partial refund, or full refund, depending on the circumstances.

Please keep the product and packaging until the review is complete.

10. Missing or Lost Packages

If tracking shows unusual delays or the carrier confirms that a parcel has been lost in transit, please contact us.

We may ask you to:

  • Confirm the delivery address

  • Check with household members or neighbors

  • Inspect nearby safe-delivery locations

  • Contact the local carrier or post office

  • Allow the carrier’s investigation period to finish

When a shipment is confirmed lost and the order qualifies for protection, we will arrange an appropriate replacement or refund.

Packages marked as delivered are reviewed individually and may require confirmation from the delivery carrier.

11. Delivery Refusal and Unclaimed Packages

If a parcel is refused, not collected, or returned because delivery attempts were unsuccessful, the original and return shipping costs may be deducted from any eligible refund.

Refunds, where applicable, are reviewed after the returned parcel has reached and been inspected by the designated facility.

12. Order Support

For questions about processing, tracking, delivery, damage, or missing products, contact:

Brand: Flpkrcssβ„’
Company: Guangzhou North-South Cross-border E-Commerce Co., Ltd.
Customer Service: service@fpkrcss.com

Please include your order number so our team can locate the shipment more efficiently.

Thank you for choosing Flpkrcssβ„’. We hope every delivery brings fresh materials, thoughtful tools, and a little more inspiration to your creative space.