Returns & Refunds

AtΒ Flpkrcssβ„’, we want every journal, craft tool, and creative accessory to arrive in the condition you expected. If something is not quite right, our customer support team will work with you to find a fair and practical solution.

1. Return Period

Eligible products may be returned within 30 days of confirmed delivery.

To qualify for a return, the item should be:

  • Unused and in its original condition

  • Complete with all included parts and accessories

  • Returned in its original packaging where reasonably possible

  • Accompanied by valid proof of purchase

Products showing signs of use, damage caused after delivery, missing components, or unsuitable packaging may not qualify for a full refund.

2. Starting a Return πŸ“¦

Before sending anything back, please contact us at:

service@fpkrcss.com

Please include:

  • Your order number

  • The product name

  • The reason for the return

  • Clear photos when the item is damaged, defective, or incorrect

Once your request has been reviewed, we will provide the applicable return instructions and return destination.

Important: Products returned without prior authorization may be delayed, refused, or sent to the wrong facility.

3. Damaged, Defective, or Incorrect Products

Please inspect your order shortly after delivery.

Contact us as soon as possible if:

  • The product arrived damaged

  • An item is defective

  • Parts or accessories are missing

  • You received a product different from the one ordered

To help us review the issue, please send clear photographs of the product, packaging, shipping label, and any visible damage.

Depending on the circumstances, we may offer a replacement, missing component, partial refund, or full refund.

4. Products That May Not Be Returnable

Unless required by applicable law, returns may not be accepted for:

  • Personalized or custom-made products

  • Gift cards or digital products

  • Clearance or final-sale items clearly marked as non-returnable

  • Products damaged through misuse or improper storage

  • Items missing essential components or original packaging

  • Products that cannot be resold for hygiene or safety reasons

Please contact us before returning an item if you are uncertain about its eligibility.

5. Exchanges

For a faster exchange, we may ask you to:

  1. Return the original product after receiving authorization

  2. Place a separate order for the preferred item or variation

Where appropriate, our support team may offer a direct replacement instead.

Replacement availability depends on current inventory.

6. Return Shipping Costs

Return shipping responsibilities depend on the reason for the return.

Our Error or Product Issue

When a confirmed defect, shipping damage, missing item, or incorrect product is caused by us or our fulfillment partner, we will provide an appropriate solution and may cover reasonable return shipping costs.

Change of Mind

For returns based on personal preference, accidental purchase, or change of mind, the customer may be responsible for return shipping unless otherwise required by applicable law.

Original delivery fees are generally non-refundable unless the complete order was incorrect, damaged, or otherwise eligible under applicable law.

7. European Economic Area and UK Customers

Customers located in jurisdictions that provide a statutory cancellation period may have additional rights.

Where applicable, eligible customers may cancel or return an online purchase within 14 days of receiving it without providing a reason.

Products should generally be returned unused, complete, and in suitable packaging. Certain customized, personalized, digital, hygiene-sensitive, or sealed products may be excluded where permitted by law.

These statutory rights apply in addition to any eligible benefits offered under this policy.

8. Refund Review πŸ’³

After the returned product reaches the designated facility, it will be inspected.

We will notify you whether the refund has been approved, partially approved, or declined.

Approved refunds are normally:

  • Returned to the original payment method

  • Initiated within approximately 10 business days after inspection

  • Subject to additional processing time by your bank, card issuer, or payment provider

The time required for funds to appear in your account is controlled by the payment provider and may vary.

If an approved refund has not appeared after 15 business days, please contact us at service@fpkrcss.com.

9. Order Cancellations

Orders begin processing soon after they are placed.

You may request a cancellation by contacting us promptly. We will try to assist, but cancellation cannot be guaranteed once an order has entered fulfillment or has already shipped.

If shipment cannot be stopped, the order may need to be handled through the standard return process after delivery.

10. Return Destination

Please do not return products to the address shown on a parcel, payment record, or company registration document unless our support team specifically instructs you to do so.

Returns may be processed by different fulfillment facilities depending on the product and delivery region.

The correct return destination will be provided after your request is authorized.

At Flpkrcssβ„’, we value the small creative moments our products become part of. We aim to handle every eligible return carefully, clearly, and respectfully.