Privacy & Data Policy

Last Updated: July 23, 2026

At Flpkrcssβ„’, operated by Guangzhou North-South Cross-border E-Commerce Co., Ltd., we respect your privacy and understand the importance of protecting your personal information.

This policy explains what information we may collect, why we use it, and how we work to keep it secure when you browse our website, contact us, create an account, or purchase our stationery and craft products.

By accessing our website or using our services, you acknowledge the practices described below.

1. Information We May Collect

We collect information that helps us process orders, provide customer support, improve our store, and maintain a secure shopping experience.

Information You Provide

You may provide personal information when you:

  • Place or manage an order

  • Create a customer account

  • Subscribe to promotional messages

  • Contact our customer service team

  • Submit a review, form, or other request

This information may include:

  • Your name

  • Email address and telephone number

  • Shipping and billing information

  • Order and transaction details

  • Messages or files sent to customer support

Payment details are generally handled by authorized third-party payment providers. Flpkrcssβ„’ does not directly store complete credit or debit card numbers.

Information Collected Automatically

When you visit our website, certain technical information may be collected automatically, including:

  • IP address

  • Browser and device type

  • Operating system

  • Pages viewed and links selected

  • Referring website or advertising source

  • Approximate location based on technical data

  • Cookie and shopping-session information

2. How We Use Your Information

We may use personal information to:

πŸ“¦ Complete Your Order
Confirm purchases, process payments, arrange delivery, and provide tracking or order notifications.

πŸ’¬ Provide Customer Support
Respond to questions about products, shipping, payments, returns, or damaged and missing items.

✨ Improve Your Experience
Understand how customers use our store and improve our stationery, craft collections, website layout, and services.

πŸ” Protect Our Store
Identify suspicious activity, reduce fraud, secure customer accounts, and enforce store policies.

πŸ“§ Send Marketing Messages
Send product updates, creative inspiration, special offers, or newsletters when you have agreed to receive them.

You may unsubscribe from promotional emails at any time by using the unsubscribe option included in the message.

3. Cookies and Similar Technologies

Flpkrcssβ„’ may use cookies, pixels, and similar technologies to help the website operate properly and understand customer activity.

These technologies may include:

  • Essential cookies for shopping carts, checkout, and account access

  • Performance cookies for website analytics and troubleshooting

  • Preference cookies for language, region, and store settings

  • Advertising cookies for measuring campaigns and displaying relevant promotions

You may manage cookies through your browser or available cookie settings. Disabling essential cookies may prevent certain website features from working correctly.

4. When Information May Be Shared

We do not sell or rent personal information as part of our ordinary business operations.

We may share limited information with trusted service providers that help us operate the store, including:

  • Payment processors

  • Shipping and fulfillment partners

  • Website hosting and ecommerce providers

  • Customer support systems

  • Fraud-prevention services

  • Analytics and advertising platforms

  • Professional, technical, or legal advisers

These providers may only receive information reasonably necessary to perform their services and are responsible for following their own privacy and security obligations.

Information may also be disclosed when reasonably necessary to comply with applicable law, respond to lawful requests, protect our rights, or prevent suspected fraud or misuse.

5. Advertising and Analytics

We may work with advertising and analytics providers, such as Meta or Google, to understand campaign performance and show promotions that may be relevant to customers.

These providers may use cookies, pixels, device information, or browsing activity according to their own privacy practices.

You can manage personalized advertising through your browser, device, cookie preferences, or the advertising settings provided by the relevant platform.

6. Payment and Data Security πŸ”’

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information.

These measures may include:

  • Encrypted website connections

  • Secure third-party payment processing

  • Restricted access to customer information

  • Transaction and fraud monitoring

  • Controlled internal account permissions

No online system can guarantee complete security. Customers should protect their account passwords and avoid sending full card details or other sensitive credentials by email.

7. Data Retention

We may retain personal information for as long as reasonably necessary to:

  • Complete and document transactions

  • Provide support and manage returns

  • Meet accounting or legal obligations

  • Resolve disputes

  • Prevent fraud and abuse

  • Maintain business records

When information is no longer reasonably required, we may delete, anonymize, or securely restrict access to it.

8. Your Privacy Choices

Depending on your location and applicable law, you may have the right to request that we:

  • Provide access to certain personal information

  • Correct inaccurate or incomplete information

  • Delete eligible personal information

  • Restrict or object to certain processing

  • Explain how your information is used

  • Stop sending promotional communications

We may need to verify your identity before completing a privacy request. Certain information may be retained when required for legal, security, transaction, or recordkeeping purposes.

9. Children’s Privacy

Flpkrcssβ„’ products and services are intended for general adult shoppers and are not directed toward children under 13.

We do not knowingly collect personal information directly from children under 13. If we become aware that such information was collected, we will take reasonable steps to review and delete it where appropriate.

10. External Websites

Our website may contain links to third-party websites, payment services, social platforms, or other external resources.

Flpkrcssβ„’ does not control the privacy, security, or content practices of independent third-party websites. Please review their policies before providing personal information.

11. International Processing

Because we operate an international ecommerce business, personal information may be processed or stored in countries different from the country where you live.

When required, we take reasonable steps to work with service providers that use appropriate safeguards for international data handling.

12. Policy Updates

We may revise this Privacy & Data Policy when our services, technology, business practices, or legal responsibilities change.

The updated version will be posted on this page with a revised β€œLast Updated” date. Continued use of the website after an update means the revised policy will apply to future interactions.

13. Contact Our Privacy Team

Questions, concerns, or privacy requests may be sent to:

Brand: Flpkrcssβ„’
Company: Guangzhou North-South Cross-border E-Commerce Co., Ltd.
Email: service@fpkrcss.com

Please include enough information for us to understand and respond to your request, but do not email passwords, full payment-card numbers, or other highly sensitive credentials.